Return Policy

Effective Date: December 7, 2024

At Novarapic, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return process. This Return Policy outlines the terms and conditions under which returns and exchanges are accepted. Please read carefully before making a return.

By making a purchase on novarapic.com, you agree to be bound by the terms of this Return Policy.

1. Return Eligibility

We want you to be completely happy with your purchase, and if something isn’t right, we’ll help you with the return process. To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days from the date you received your order.
  • Condition: The item(s) must be unused, in original packaging, and in resellable condition. Items that have been used or opened cannot be returned unless they are defective or damaged.
  • Receipt or Proof of Purchase: A receipt or proof of purchase is required to process a return. You can provide the order confirmation email or order number as proof.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Custom or personalized products.
  • Clearance or final sale items.
  • Gift cards or downloadable digital content.
  • Products that are damaged or altered after being delivered to you.

3. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

  • Email: Contact our customer service team at info@novarapic.com or call (207) 403-1380 to initiate the return process. Provide your order number, details of the product(s) you wish to return, and the reason for the return.
  • Our team will guide you through the return process and provide instructions on how to return the items.

Step 2: Packaging and Shipping

  • Repackage the items securely in their original packaging, including all accessories, documentation, and tags.
  • You will be responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., receiving the wrong or defective item).
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item if it is lost in transit.

Step 3: Processing the Return

Once we receive the returned item(s), we will inspect it for eligibility. If the return is approved, we will process your refund or exchange within 5–7 business days.

4. Refunds

Once your return is processed, a refund will be issued to the original payment method used for the purchase. Please note that:

  • Refunds will be for the purchase price of the item(s) only.
  • Shipping fees are non-refundable unless the return is a result of an error on our part (e.g., sending incorrect or damaged products).
  • Processing time: Refunds may take up to 5–10 business days to appear in your account, depending on your payment provider.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size or product, you must initiate a return for the original item and place a new order for the desired product.

6. Defective or Damaged Items

If your item is defective, damaged, or incorrect upon arrival, please contact us immediately at info@novarapic.com. We will work with you to resolve the issue and offer a replacement, repair, or refund. You will not be responsible for the return shipping costs in these cases.

7. Return Shipping Costs

  • Return Shipping Fees: In most cases, the customer is responsible for the cost of return shipping. The shipping charges are non-refundable.
  • Free Returns: If the return is due to a mistake on our part, we will provide a prepaid return shipping label or reimburse the cost of return shipping.

8. International Returns

If you are returning an item from outside the United States, please note the following:

  • You are responsible for return shipping costs and any customs duties or taxes.
  • We recommend using a trackable shipping method to ensure that your return reaches us safely.

9. How to Contact Us

For any inquiries about returns, exchanges, or if you have any concerns regarding your purchase, please feel free to reach out to us:

10. Final Decision

Novarapic reserves the right to refuse a return if the conditions stated in this policy are not met. Any returns that do not meet the eligibility criteria will be returned to the customer at their expense.